Bank Reconciliation Scrolling
Hello This Month i have noticed the bank reconciliation window has changed. As i have hundreds of transactions in any 1 account, when I scroll to the end date and check the box the window SCROLLS BA...
Forum Discussion
Hey TheCoolShop,
Thanks for explaining how the screen jumping back to the top is slowing things down when you’re reconciling lots of transactions. There haven’t been any reported issues with auto‑scrolling, but using the Not matched filter can help keep only the transactions that still need action in view. You can also reach out to our team and they can check why the bank transactions screen is scrolling automatically for you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
Hi Doreen,
do you know if there is any update on myob fixing this issue? I have submitted a support case via My Account and am about to email also.
Bank recs are taking hours more to get done. I can't see any action anywhere from myob to resolve this incredibly time consuming issue. We don't have that many hours in the day to spend on recs due to a myob error that has been reported at least 10 days ago from what I can see.
Thankyou.
Hi SharrnNish,
I totally get that this is doing your head in. Having the screen jump back to the top every time you tick a line makes bank recs painfully slow.
We’ve confirmed this is a known issue, and our product team is working on a fix. We don’t have a timeframe for the release yet, but your case is linked to the issue, so you’ll be updated once the fix is rolled out. We’ll also keep an eye on this thread and post back when we have a confirmed date.
Thanks for sticking with it in the meantime. We really appreciate your patience while this is being sorted out.
Cheers,Genreve
Hi Genreve,
thankyou for getting back to us.
I will check in again in a few days.
It's not just doing the head in, it's costing clients/employers money as they have to pay for the bookkeeper's time to do recs that take 5x longer than they should - not good, especially with Xero being promoted to business owners so regularly, eg. by accountants. Hopefully myob takes this into consideration when it prioritises fixing (and communicating to us about) this issue - myob's meant to be supporting its small business customers, not costing them money due to myob's mistakes, and how long it takes to fix them.
As TheCoolShop said, we need this fixed at least before the next eom recs.
Thanks again.Well said- thanks.
Good morning,
Good to finally hear an acknowledgment from MYOB of the issue and that it is being worked on. Hopefully we have a positive outcome soon.
Regards
Michele
Ineed- hopefully before the start of next month! :)
Hi Doreen,
I also submitted a support case and have heard nothing.
As did i...
