Forum Discussion

arjay's avatar
arjay
Experienced Cover User
7 months ago

Bank reconciliation

Hi, Trying to reconcile a payment that needs to go to 2 outstanding invoices. MYOB can find one and not the other. When you look up unpaid invoice - there are 2. Am I missing something or is this...
  • Shella_A's avatar
    Shella_A
    7 months ago

    Hi arjay,

     

    I appreciate your effort in following the previous workaround. I would recommend that you manually record the payment in Create Invoice Payment and match the bank feed transaction with the payment transaction.

     

    If you are recording a part payment, make sure you manually enter the amount paid in the Amount Received field:

     

     

    If you have recorded a payment for the full amount, you can delete the payment transaction and re-enter with the correct amount. To delete a payment, open the invoice, scroll down to Activity History, click on the reference number for the payment you want to delete, and the payment transaction will open. Click Delete.

     

    Please let me know if you need further help.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

     

    Kind regards,
    Shella

Genreve_S's avatar
Genreve_S
MYOB Moderator
7 months ago

Hi arjay, 

 

I see that you need help matching one bank feed transaction to two different invoices. 

 

Usually, open invoices should pop up in the match section of the bank transaction window after you've filtered to show all transactions. If you haven't done this already, give it a try.

Another trick is to filter the transactions by the customer or categorize your transactions for easy matching. 

 

Let us know if you require any further assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,
Genreve

  • arjay's avatar
    arjay
    Experienced Cover User
    7 months ago

    Hi Genreve,

    I have tried searching by name and missing inv number, made sure dates are OK, but only one inv appears.

    It is part payment for each inv from some time ago. 

    Both invoices appear in the list of overdue invoices,  but don't appear when trying to allocate funds.

    Wondering if there are gremlins in the new update, as I am having issues with payroll not adding up as well, let alone trying to find things in the new menu.

    Rick

    • Shella_A's avatar
      Shella_A
      MYOB Staff
      7 months ago

      Hi arjay,

       

      I appreciate your effort in following the previous workaround. I would recommend that you manually record the payment in Create Invoice Payment and match the bank feed transaction with the payment transaction.

       

      If you are recording a part payment, make sure you manually enter the amount paid in the Amount Received field:

       

       

      If you have recorded a payment for the full amount, you can delete the payment transaction and re-enter with the correct amount. To delete a payment, open the invoice, scroll down to Activity History, click on the reference number for the payment you want to delete, and the payment transaction will open. Click Delete.

       

      Please let me know if you need further help.

       

      If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

       

       

      Kind regards,
      Shella

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