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BPAY payments on invoices, amount received in the bank not the same as the invoice?
Hi everyone,
I'm having some trouble understanding BPAY payments from our clients for our invoices.
I know that BPAY fees can't be covered by the client, although have noticed that the amount...
Hi anidcounts,
Glad to know that you've found where the fees are. There is a transaction fee that will apply to all payments made online. The difference in the amounts is due to the surcharge fee. Transaction fees of 1.8% of the invoice total + $0.25 per transaction. When your customer pays $400, the fee is deducted before the amount is deposited into your bank account, which is why you received $392.55. The surcharge is automatically calculated and deducted at the time of the transaction, not at the end of the month. See this link about online payments for more details.
Cheers,
Shella
