Can't create bank file
We cannot create a bank file to pay the refund for our client who paid the invoice twice. It always say "Please select at least one transaction to include in the bank file" Please select at least one...
Forum Discussion
Hi joshuamazing,
Thanks for your post, and welcome to the MYOB Community Forum.
You may check if there's any reversal that has been made that went to a wrong account. If there is, you may check this post on how to correct the reversal that went to the wrong account. Also, please be informed that you can't use linked electronic accounts as pay from account. With that, you may create dummy account if you don't want to use bank account. More information can be found here. Once done and checked, you may try creating a bank file again. Please ensure that the payment date entered when creating the bank file is a current date.
Feel free to post again anytime if you require further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Doreen
