Forum Discussion

Experienced User

2 years ago

Solved

Credit Card Allocation problems

It seems nearly everytime i get a customer paying by card, allocating in bank transactions is a different problem everytime! It really is a nightmare. Pretty much never automatically allocates and i ...

gavin12345
2 years ago
Hi Alb_Engineering

I think you have answered your own question. Inventory Reports and Item Registers are for Inventoried Items only.

Regards
Gavin

Luke_Rigg

Experienced User

11 months ago

It sorted itself out. I still have a buttload of unalloacted merchant fee lines from when it didnt work properly though. Not even my Accountant knows what to do with them... The bank still balances so we just ignore it.

It was such a mess. Ridiculous.

Honestly wish they would just admit theres a problem and say theyre working on fixing it. Thats what i do in business!

Shella_A

MYOB Moderator

11 months ago

Hi Luke_Rigg,

I can totally feel your frustration about this; however, I'm glad to know that it was sorted out. Dealing with unallocated merchant fee lines can be quite a challenge, especially when it's not clear how to handle them. It's okay to feel overwhelmed; these things can get messy sometimes. And yes, acknowledging the issue and working towards a solution is indeed the best approach in business. Please don't hesitate to post again if you encounter any issues. We're here to help you further!

Kind regards,

Shella

LocksmithTom
Contributing Cover User
11 months ago
Hi Shella,
Can you assist with the issue i have raised?

"But now that the merchant fee is taken out prior to banking you would think that auto allocation by MYOB shouldn't be a problem however it does not allocate but it does close the invoice which means if i need to allocate it manually i need to unlock the invoice first by removing the payment from Journal again however now i'm unable to do this...
The whole point of this software is to make running a business easier and spend less time on this stuff.
(Still need help if anyone can assist)
Regards Tom"
- Genreve_S
  MYOB Moderator
  11 months ago
  Hi LocksmithTom,
  
  I noticed you still need some assistance with this. Besides the workarounds mentioned earlier, you might find the article 'Automatically Matching Online Invoice Payments' helpful. It covers a few common obstacles that could be affecting the automatic matching process.
  
  If you need more help after reading the article, you can reach out to our virtual assistant, MOCA, on our website. You can also request support via my account at myob.com. If MOCA can't assist, you'll be automatically connected to our live chat team.
  
  Feel free to start a new thread if you need any other assistance.
  
  Thanks,
  
  Genreve
  - LocksmithTom
    Contributing Cover User
    11 months ago
    Hi Genreve,
    Thank you for your prompt response.
    I have looked at the 'Automatically Matching Online Invoice Payments' article i found it to really only provide an explanation and not really helpful as to how to fix the problem i'm experiencing. Also i don't know where to find the "Record Payments" section on MYOB to select the accounts for payments and fees..
    At this stage i feel like i would do better to switch off the toggle for Automatic Match transactions to invoices and bills and this may keep the invoice open so I can allocate it manually and then close the invoice..?

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Card Allocation problems","id":"message:843149","revisionNum":1,"repliesCount":50,"author":{"__ref":"User:user:231673"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Banking"},"conversation":{"__ref":"Conversation:conversation:843149"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:843149"},"body@stripHtml({\"truncateLength\":200})":" It seems nearly everytime i get a customer paying by card, allocating in bank transactions is a different problem everytime! It really is a nightmare. Pretty much never automatically allocates and i ...","body@stringLength":"637","rawBody":"

This time the customer has paid the invoice with their card yesterday, i got the email saying its been paid, MYOB shows the invoice is paid and has closed it, yet this morning i have the unallocated line in bank transactions.

I cant match it with the invoice because MYOB has closed the invoice!

How do i allocate this transaction line?

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Hi Luke_Rigg,

Kind regards,

Shella

","body@stringLength":"896","rawBody":"

Hi ,

Kind regards,

Shella

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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It was such a mess. Ridiculous.

Honestly wish they would just admit theres a problem and say theyre working on fixing it. Thats what i do in business!

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It was such a mess. Ridiculous.

Honestly wish they would just admit theres a problem and say theyre working on fixing it. Thats what i do in business!

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Credit Card Allocation problems","moderationData":{"__ref":"ModerationData:moderation_data:844374"},"body":"

Hi Luke_Rigg,

Thanks for your response and I'm sorry to hear that you don't have information regarding correcting this.

I apologize for the experience. Unfortunately, I won't be able to provide phone support or correct the setup on my end. Also, you haven't confirmed if the Undeposited Funds ledger account is the incorrect bank account. If it is an incorrect bank account, please follow these instructions.

To move the transaction from the undeposited funds to the correct bank account.

Open the Banking > Transfer Money window.
Choose the Undeposited funds for the \"Bank Account From\".
Choose the Correct bank account to the \"Bank Account To\".
Choose the correct date of transaction and input the amount of the transaction you need to transfer.

To correct the setup.

Click the name of the business (upper right corner of the screen).
Click Sales setting > Payments Tab > Online Invoice Payments setting.
Choose the ledger account.

$\"A$

Also, I recommend reading this article, Online invoice payments. As previously mentioned, this contains all information regarding how online invoice payments work.

Let us know if you require any further assistance.

Thanks,

Genreve

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Hi Shella,
Can you assist with the issue i have raised?

\"But now that the merchant fee is taken out prior to banking you would think that auto allocation by MYOB shouldn't be a problem however it does not allocate but it does close the invoice which means if i need to allocate it manually i need to unlock the invoice first by removing the payment from Journal again however now i'm unable to do this...

The whole point of this software is to make running a business easier and spend less time on this stuff.

(Still need help if anyone can assist)
Regards Tom\"

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Hi LocksmithTom,

I noticed you still need some assistance with this. Besides the workarounds mentioned earlier, you might find the article 'Automatically Matching Online Invoice Payments' helpful. It covers a few common obstacles that could be affecting the automatic matching process.

If you need more help after reading the article, you can reach out to our virtual assistant, MOCA, on our website. You can also request support via my account at myob.com. If MOCA can't assist, you'll be automatically connected to our live chat team.

Feel free to start a new thread if you need any other assistance.

Thanks,

Genreve

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Hi Genreve,
Thank you for your prompt response.
I have looked at the 'Automatically Matching Online Invoice Payments' article i found it to really only provide an explanation and not really helpful as to how to fix the problem i'm experiencing. Also i don't know where to find the \"Record Payments\" section on MYOB to select the accounts for payments and fees..
At this stage i feel like i would do better to switch off the toggle for Automatic Match transactions to invoices and bills and this may keep the invoice open so I can allocate it manually and then close the invoice..?

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