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Mansi_Malik99's avatar
Mansi_Malik99
Member
23 hours ago

Duplicate transactions appearing during reconciliation

Hi all, I am having trouble with duplicate transactions appearing during bank reconciliation, I always try to apply bank feeds correctly to the bills and accounts. For instance, all the bank transfer transactions have different numbers everytime and I always match the two transfers with their numbers, still the reconciliation sheet showing duplicate transactions for the same number.

Should I just ignore that and delete them or whether their is a better solution for future?

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    8 hours ago

    Hi Mansi_Malik99,

     

    I can see why this is confusing, especially when the transfer references differ, but the reconciliation shows the same number. 

     

    If your last reconciled date looks wrong or transactions are missing, back up your company file first. Go to Banking > Reconcile Accounts, select the account, and enter 31/12/9998 as the Bank Statement Date. Copy the Calculated Statement Balance into New Statement Balance, click Reconcile, then undo that reconciliation straight away. Check whether the entries now appear.

     

    If the duplicate still appears, compare it with your Bank Register and bank statement. Only remove it if you confirm there are two MYOB transactions for one bank movement. If it’s already reconciled, changing or deleting it can put the account out of balance. See Deleting or reversing a reconciled transaction. If you are still having difficulties after trying that, I recommend reaching out to our support team so they can check your file further. 

     

    Regards,

    Genreve

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