Forum Discussion

Lp29's avatar
Lp29
User
2 years ago
Solved

Duplicate transactions

I manually entered a transaction through the spend money window, then I imported the bank statement. Why when I delete the transaction does it still apper when you go to reconcile? In account right y...
  • Sean_DC's avatar
    Sean_DC
    2 years ago

    Hi Lp29 

     

    Thank you for your post. May I extend a warm welcome to the MYOB Community Forum.

     

    You can delete a spend money transaction by going to Banking >> Find Transactions >> Filter out the options and look for your spend money transaction >> Click on the reference number >> Delete. This Help Article, Spend money, has helpful information including deleting spend money that you can use as a guide. 

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

vikki114's avatar
vikki114
User

NO The duplicated transactions need to be address and find out why this keeps re-occuring.

Waiting on the phones is a joke time wasting when you have to wait up to an hour at a time

Celia_B's avatar
Celia_B
MYOB Moderator
11 months ago

Hi vikki114,

 

Thank you for your post and welcome to the Community Forum.

 

I understand that waiting long hours on the phone would be frustrating. We apologize for the inconvenience that has caused you. Regarding your concern about duplicate transactions, the most common reason it happens is because, if you have entered a transaction twice, or if you allocate a bank feed transaction instead of matching it to an existing transaction, it will also cause a duplicate transaction.  
 

Our help Article: Duplicated transactions has helpful information that you can use as a guide. 

 

If you need further assistance, don't hesitate to post again. We're happy to assist. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Kind Regards, 

Cel