Duplicate Transactions

Hi HJ2, 

I can see you've been spending so long on hold at this point. Our wait times are still longer than we'd like.

If the bank feed has already been removed, the duplicates left behind are usually transactions in your file, so you should be able to delete them directly in MYOB instead of needing support. This guide steps you through it: Deleting a transaction

If one won’t delete, it’s usually because it’s been matched, categorised or reconciled first, so that part would need to be undone before deleting it.

Regards,

Genreve

Hello,

I've tried looking through theese but none of theese will work as its a bank feed transaction which was linked to a loan account but has since had the bank feed linked to the loan account cancelled as it was never supposed to be kinked and the money was coming out of another bank feed account. So theres no option to delete it. 

Hi HJ2,

Thanks for clarifying. I can see why those options aren’t available when the transaction came through a bank feed that was linked to the wrong account and has since been cancelled.

As this will need the bank feed transactions and account history reviewed, our Support team will need to assist. Please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.

Regards,

Sai

Hello,

Thanks for your reply. 

Yes I've done that under case 03260540 but seeing as my other case which I've just closed myself as it went unanswered since the 1st of June. Doesn't leave me much hope unfortunately waiting for nearly 2 months with no reply and I need this done for EOM reconciliation. 

Thanks

Hannah

Hi HJ2,

Thanks for following up, and I’m sorry this has taken so long. 

We’ve checked your account and can see your older case is still sitting in our team’s queue. We’ve raised this with the team and asked if they can have your case assigned today. We’ll update you here as soon as we hear back. We really appreciate your patience while we’re seeing higher than usual demand across our support channels, including support tickets, which has meant response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down.

Regards,
Earl