Forum Discussion

DivineSistems's avatar
2 years ago

Error downloading Bank Feed form

I am attempting to register a bank feed.

 

When I get to the part to download the form, I just get an error message. I have restarted the browser as it suggest -  still an error.

 

My support chat is jammed on an old chat so I can't connect that way.

It will take hours if I have to ring support.

 

Please help,

 

Emily

 

 

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi DivineSistems

     

    Thanks for reaching out. 

     

    Sorry to hear about your difficulties trying to register your bank feeds. May I know what browser we have tried to register using and have we tried using other browsers? 

     

    We look forward to your response. 

     

    Cheers, 

    Genreve

    • Hi Genreve,

       

      It was google Chrome. But it is all working now. I'm not sure why.

       

      Thanks,

       

      Emily

      • Leneth_A's avatar
        Leneth_A
        Former Staff

        Hi DivineSistems
         
        Thanks for updating us. We are glad to hear it's now working. We appreciate your patience and continued support. Please do not hesitate to return to the Community Forum if you have any further inquiries. Our team is always here to help. 
         


        Cheers, 
        Leneth

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi DivineSistems

     

    Let us know if you require any further assistance. Feel free to send us more information regarding the bank feeds application form. We're happy to help. 

     

    Cheers, 
    Genreve