Invoice showing as paid - but no $$$$ in bank

ok

Hey daveographer,

Looks like your accounts are having a bit of a field day right now, and with things getting messier instead of clearing up. It's time to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They can take a proper look and sort out those transfers so your Bendigo and Undeposited Funds accounts are back where they should be and you can get on with your day.

Cheers,

Doreen

Thanks so much Genreve_S​ 

I did the transfer as you mentioned - however, I'm even more confused now...

As you can see from above - it's correct. From "undeposited funds account" to "Bendigo account". All looks good here. BUT..... 

It looks like it took $$$ out of the correct account & deposited it AGAIN into the wrong account. THis is seeming to get worse!

Hi daveographer,

Just had a look at the screenshots you sent, thanks for that. Looks like the payment's sitting in undeposited funds instead of your bank account. Because of that, you won’t be able to match it up directly in the bank transactions window. What you’ll need to do is pop in a ‘transfer money’ transaction to move it from undeposited funds over to your bank account. That should do the trick.

Regards,
Genreve 

Ok thanksEarl_HD​

However, it doesn’t explain why 1.5wks later - there isn’t $$$ in my bank or how I can access it….. 

Hi daveographer,

Thanks for the screenshot! If you're using Online Payments, customer payments and Spend Money transactions are automatically recorded in the Undeposited Funds account. A bank deposit transaction is then created when the funds are settled. Since Online Payments automatically create these transactions, they should be correct and don’t require editing or deletion. However, because bank deposits aren't available in MYOBB files or the AccountRight browser, the bank deposit transaction can't be opened. As a result, the linked customer payment and Spend Money transactions cannot be edited or deleted.

You can also reach out to our team directly for more assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

OH! I just saw an error. It says I cannot edit transactions from a previous Financial Year. However, it is not. As you can see in the previous screenshot, it is in July, 2025.....

Thanks for your reply Earl_HD​ - I apprecfiate it. 

I checked & found the transaction sitting in "undeposited funds account"

However, when I try to change this on the Banking Transactions page, it won't allow me to change the "account". It bounces back to "undeposited funds account". I'm clearly missing a step. 

Are you able to point me in the right direction, or provide a phone number to call from Australia?

Thanks,
Dave

Hi daveographer,

This is definitely unusual, changing the linked account like that is nearly impossible unless someone accidentally tweaked a setting!  But good news: the money isn’t lost! If you spot the funds in that holding account, you can transfer or record a transfer from there to your real bank account. Or, if things still look weird, you can just delete that payment from the invoice, then enter the payment again and make sure it goes to the right bank account this time.

I hope this helps!

Regards,
Earl