Linked accounts not allowing match payruns to bankfeed
Hi
I ran payrun on 13/9 and paid at 14/9 but I can't match. I tried everthing but it did not work.
Request ID: d1bbe26a-324d-4b5d-9495-75cd322bd3ec.
Please have a look.
Forum Discussion
Hi Audrey2014,
Thanks for posting and welcome to the Community Forum.
Sorry to hear about your issues matching your pay runs. May I ask for a screenshot of the payment method of your employees (Payroll > Employees > Name of employee> Payment details)? Also, any screenshots that point out the issue would be much appreciated.
We look forward to your response.
Cheers,
Genreve
Hi Genreve
please see attached of screenshot. I have tried again but no luck.
Hi Audrey2014,
Thanks for your response and the attached screenshot.
I'm sorry if I have not explained the steps more clearly. The steps I was referring to were as follows.
- Was first click on Payroll > Employees.
- .
- Click the name of employee.
- Click payment details and see the payment method for the employee.
- After that, we could check what bank account that payment method is connected to by going to Accounting Manage linked accounts.
- Click the Payroll tab.
- Check what account the payment has gone through.
Feel free to post a response if you need further help. Also, any screenshots you could attach would be much appreciated.
Cheers,
Genreve
