Forum Discussion

fionalindau's avatar
fionalindau
10 months ago

Loan Account Bank Feeds Linking Error

Hello   I have bank feeds linked - one is a loan account.   Set as a credit card. Current liability.   When go to setup the link in manage bank feeds this  error message is given   You can’t ...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi fionalindau, 

 

Welcome to the Community Forum. 


I'm sorry for getting back to you late. If you are setting a credit card bank feed, it should be connected to a liability account instead of an asset account. 

Here is a screenshot of an example account that can link to credit card bank feed. 

Also, the following are links to forum posts like yours. 

https://community.myob.com/t5/MYOB-Business-Banking/When-trying-to-link-a-bank-feed-to-a-credit-card-account-the/td-p/804808

https://community.myob.com/t5/AccountRight-Banking/can-t-link-a-credit-card-bank-feed-to-an-asset-account-in-MYOB/td-p/843940

 

Let us know if you require any further assistance with this.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.


Thanks,
Genreve

 

fionalindau's avatar
fionalindau
10 months ago

Hello

 

I have all that - as per my initial query

 

            I have bank feeds linked - one is a loan account.

 

            Set as a credit card. Current liability.

 

It isn't allowing it to link as per the above settings. 

 

Thanks

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 months ago

    Hi fionalindau, 

     

    Apologies for the delay in response. We would appreciate it if you could provide us with a screenshot of your credit card account settings. Additionally, a screenshot of your 'Manage bank feeds' window would be helpful. Please ensure to obscure any sensitive information in these screenshots.

     

    Looking forward to your reply.


    Thanks,
    Genreve  

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 months ago

    Hi fionalindau, 

     

    I'm just checking in to see if you require further help with setting up your bank feed link account. If you do, don't hesitate to send us more information and screenshots. We're happy to help.

     

    Thanks,
    Genreve

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