Forum Discussion

Nc5's avatar
Nc5
Contributing User
2 years ago

Macquarie feed

Hi - our Macquarie bank feed has stopped for some reason. Transactions are not coming through. Can you please help?
Princess_R's avatar
Princess_R
MYOB Moderator

Hi Nc5,

 

Thank you for your post. I'd like to extend a warm welcome to the Community forum. I hope you find it a valuable source of information.

 

In this matter, I've further checked, and there's no report regarding the Macquarie Bank feed delay. For me to be able to further investigate, I'll need to gather some important details. I'll send you a private message. To access this, go to your Community profile, then click on the envelope icon. We'll discuss this through that channel.

 

Cheers,

Princess

Nc5's avatar
Nc5
Contributing User
2 years ago

Hi Princess - I've tried to respond to your private message but it's saying I've reached my limit of private messages (I haven't sent any). This is a frustrating way to deal with this issue

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Nc5, 

     

    Thank you for letting me know. Kindly try to respond again to my private message later today.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Nc5,

     

    Thank you for your patience.

     

    I would just like to update you regarding your Macquarie Bank feed concern. I've further checked this with our relevant team, and I'm sorry for not being able to inform you right away that there's been an ongoing bank feed delay reported since 2023-9-14. This is an update from Macquarie Bank. I genuinely appreciate your patience and understanding regarding this matter.

     

    I'll update this post once we receive an update from the relevant team.

     

    Cheers,

    Princess

    • Nc5's avatar
      Nc5
      Contributing User
      2 years ago

      Thanks for the update Princess. Look forward to your advice once resolved. Is there an ETA? An outage of several weeks is quite disruptive. Thanks 

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 years ago

        Hi @Puppy969,

         

        Thank you for your post. I'd like to extend you a warm welcome to the community forum. I hope you find plenty of information here.

         

        The reason why your Macquarie Bank feeds are not coming through to your account is because of the bank feed delay that has been reported since September 13, 2023. This has been a known issue, and the relevant team is still communicating with Macquarie Bank and is waiting for the bank to investigate and fix it.

         

        More information about this issue can be found here.

         

        Cheers,

        Princess

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.