Forum Discussion
3 Replies
- Shella_AMYOB Moderator
Hi Alphapack
Missing a day of transactions can be a bit frustrating. Here's what you can do:
- Verify the transactions for September 27th on your online bank statement.
- Ensure your bank feed is active by checking the status under Banking> Manage bank feeds.
- If the transactions are there and your bank feed is active, but you still can't see them, it could be a delay.
You can also check out this helpful article about missing bank feed transactions for the guide. If you've done all these and still can't see the transactions, I recommend requesting support via my account at myob.com, as this may require further checking. Let me know if you have other queries!
Kind regards,
Shella - Leigh_UttonContributing Cover User
I am missing a whole day of transactions for the 27 August 2024 there were 7 transactions on that day I can see them on my bank feed but they are all missing from the MYOB page so that means I cannot reconcile the payment made by my client that day.
Transactions on all other days before and after the 27th are fine, it cannot just be a delay so how do I get these transactions?
And I cannot get anyone on the phone to help and the online help is impossible to use
Maxine
- Leigh_UttonContributing Cover User
I too am missing a whole day of transactions for the 27 August 2024 there were 7 transactions on that day I can see them on my bank feed but they are all missing from the MYOB page so that means I cannot reconcile the payment made by my client that day.
Transactions on all other days before and after the 27th are fine, it cannot just be a delay so how do I get these transactions?
And I cannot get anyone on the phone to help and the online help is impossible to use
How did you solve this problem??
Maxine
Like