One of my customers has paid for an invoice on 18th March 2024 using the PayNow fuction. MYOB has triggered a receipt to acknowledge the payment. Unfortunately, we are unable to see this transaction at all. The date range has been set up to date and the bank statement did not reflect this payment.
Will MYOB Support Team be able to check on this transaction and advise? Please contact me if you need further information.
Hi IdaP,
Thanks for your post, and welcome to the Community Forum! There are several potential reasons for this issue. First, it's important to thoroughly review the account linked to electronic payments, as payments can sometimes end up in unexpected places due to configuration settings. For further information and guidance, you can also visit this help page which provides more details about Making electronic payments.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
Hi Earl,
Thanks for your reply. Perhaps my original message was not cleared. One of our customers has made a payment by clicking Pay Now on the electronic invoice. According to his bank statement, the payment was successful, but it is not showing up in the Bank Transactions.
This customer has made 2 payments, only this was not reflected in MYOB. Do you have other insight to this please?
Thanks,
Ida
