Forum Discussion

Karen6712's avatar
Karen6712
Member
10 months ago

Missing transactions & unmatchable transaction

So I have an issue where I have had remittance advice for two payments both made through MYOB not direct transfer, but they are not in my bank feed, I do however have another payment that has appeared showing that it was a payment through MYOB. Is it possible that these two seperate payments from two completely seperate invoices and customers could have been combined in this one payment?? I only ask this as they add up exactly to the payment made.

1 Reply

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    10 months ago

    Hi Karen6712,

     

    It sometimes happens that two separate payments with different details will show as a bulk transaction. It’s tricky to nail down exactly what’s happened here since the bank handles how those feeds show up in MYOB. You can check this help article about matching a bank feed to a multiple transaction for your reference if these bank feeds need to be allocated.

     

     

    Regards,

    Shella

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