Forum Discussion

GlenLost's avatar
GlenLost
Member
5 hours ago

Reconcile Accounts - unmatched Payroll transactions

When attempting Banking->Bank Transactions->Reconcile, several payroll transactions appear unmatched.  When I click the "Find a Match", MYOB Business returns NIL transactions.  

When I run Banking->Bank Transactions->Unmatched, MYOB Business returns NIL transactions.

When I click on one of the individual Pays, MYOB reports that it has been reconciled against an Electronic Payment.

Note: The payroll transactions all relate to the same employee who has their pay spilt to two different employee bank accounts.

 

I have logged a support ticket but have NIL response after 2 weeks and need to complete our BAS.

 

Can anyone help guide me through how I clear the unmatched transactions and reconcile our bank account?

 

Screen shots attached. 

 

Many thanks in advance,

Glen

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 hours ago

    Hi GlenLost,

     

    Thanks for explaining what happened and for sending the screenshot. It is a bit odd that nothing shows as unmatched, but something still appears when you go to reconcile. This can sometimes happen if a previously reconciled transaction was edited, if a date filter is hiding it, or if the screen just needs a refresh.

     

    I’ve checked your case using your profile here, and I can see it’s in the queue. Our team is currently handling a higher volume of support requests, so it may take a little longer to get a response. If the future-dated reconciliation doesn’t help, contacting the team would be the next best step. You can reach them by phone or through MOCA, our virtual assistant, which can transfer you to our live chat team.

     

    Cheers,

    Princess