Hi Twincreative
As the payment transaction is automatically generated you would be looking for that payment to match the bank transactions to. As such, I would be making sure that you are selecting the Match transactions tab from the bank transaction. You will probably be in the Show: All transactions window, where you can pick the transactions that make up that bank transaction.
If you are not seeing those payment transactions I would be checking the following:
Should those be correct, getting a screenshot of the bank transaction and that of a payment transaction that is not showing along with the Reconcile accounts window for that account would be ideal for further investigation.
Yes, you are correct thats how it should work.
Highlighted again - the MYOB bulk payment cannot be split up, allocated or matched as they do not appear in the allocated transaction list even though the online customer payments have matched up with their invoices.
HI Twincreative
Can you provide us with those screenshots as requested as we can investigate the situation in more detail.
Regardless of which transaction option I choose that invoice will not show up
Hi Twincreative
I notice from the screenshot you are filtering by the invoice number. As the invoice has been closed by that automated payment, generated when the online payment was made, you want to be filtering by the payment transaction reference number.
So, in your case, go to Sales>>Invoices>>Navigate to that invoice and within the Invoice history it will have the payment transaction along with the reference number for that payment transaction. You would be looking at matching that bank transaction to that invoice payment transaction.
