Hi Twincreative
I notice from the screenshot you are filtering by the invoice number. As the invoice has been closed by that automated payment, generated when the online payment was made, you want to be filtering by the payment transaction reference number.
So, in your case, go to Sales>>Invoices>>Navigate to that invoice and within the Invoice history it will have the payment transaction along with the reference number for that payment transaction. You would be looking at matching that bank transaction to that invoice payment transaction.
Hi,
Ok back onto this. This keeps happening and I cannot find a solution.
The screen shot shows a transaction titled MYOB000109 MYOB PAYBY - I receive several of these. There are no references to these transactions. I remember I used to receive emails from MYOB with customer payments matching up to these.
I'm writing as I have been working around this for a while and it seems noboody understands the issue.
Can I speak to customer service over the phone?
Hi Twincreative
Thanks for your post and Welcome to the Community Forum.
We appreciate your patience and understanding on this matter. If the workaround provided by Steven did not work for you. Here are the numbers for our phone lines, 1300 555 123 (AU) and 0508 328 283 (NZ). You can also use our live chat service.
Cheers,
Cel
