Forum Discussion

Twincreative's avatar
Twincreative
Experienced Cover User
3 years ago

MYOB Bulk Payments not allowing matching to already customer reference payments

Please somebody help with this. I've been putting up with this since the upgrade and getting in touch to verbally express the issue is impossible. The breakdown: Client payments are made online & a...
Twincreative's avatar
Twincreative
Experienced Cover User
2 years ago

Hi,

Ok back onto this. This keeps happening and I cannot find a solution.

The screen shot shows a transaction titled MYOB000109 MYOB PAYBY - I receive several of these. There are no references to these transactions. I remember I used to receive emails from MYOB with customer payments matching up to these.

I'm writing as I have been working around this for a while and it seems noboody understands the issue.

Can I speak to customer service over the phone?

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi Twincreative 

 

Thanks for your post and Welcome to the Community Forum.

 

We appreciate your patience and understanding on this matter. If  the workaround provided by Steven did not work for you. Here are the numbers for our phone lines, 1300 555 123 (AU) and 0508 328 283 (NZ). You can also use our live chat service. 

 

Cheers, 

Cel

 

 

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