MYOB online payments
A customer has paid one of invoices. The invoice is for $174.79, MYOB has receipted this invoice for this amount but we have had the deposit in the bank feeds as $171.57 as MYOB has taken a credit ca...
Forum Discussion
we had a client pay a invoice, even though we had invoice payments turned off as of September. i did notice on the clients invoice they still had the option to pay with cc. How is this possible and how do we prevent it from happening again?
Hi LCrowhurst,
I can see why that was unexpected. Turning off online invoice payments in your settings only applies to invoices created after the change. Any invoices already sent keep the payment options they had when they were created, so if this invoice still showed the credit card option, your client could still pay by card. To prevent this happening again, check any outstanding invoices created before you switched payments off. Open each one, edit it and untick the online payment option, then save and resend it. You’ll also need to update any recurring invoice templates separately, as the setting change won’t update those. New invoices created with online payments switched off won’t show that option. Here’s our guide on turning online payments on or off.
Regards,
Sai
