A customer has paid one of invoices. The invoice is for $174.79, MYOB has receipted this invoice for this amount but we have had the deposit in the bank feeds as $171.57 as MYOB has taken a credit card fee of $3.22.
I can't amend the invoice to reflect this.
I can't amend the payment to reflect this.
I can't reconcile the bank account - how does one fix this please?
that's frustrating and time consuming....it should have not been able to go through regardless..
Mine was all new bills. I have corrected with General Journals
Very difficult - so many boards. Maybe MYOB can take questions and put under the correct Board and advise the member!
I have now turned it of off on a couple invoices, but IMO it shouldnt have been allowed either way. what a nightmare...so now i have to go through reoccurring as well.
thanks ;)
Hi Sai,
I logged a support request for this a week ago, how long is reasonable amount of time to wait to receive a response?
Hi Redzilla294,
Sorry you’ve had to chase an update. I’ve checked your support request and can see one of our team has already assisted you. They’ve also mentioned they’ll update your case and flag it for follow-up. We’re receiving a high volume of support requests, so we don’t have a specific response timeframe to share just yet.
Cheers,
Doreen
