Genreve
","body@stringLength":"1403","rawBody":"Hi ,
\n
\nThanks for reaching out and sharing your concern. I understand that you're having some trouble matching your super payments, and I apologize for the delay in getting back to you.
\n
\nFrom what I gather, if you're finding it difficult to match the bank feed transaction to the existing super payment, it's possible that the super payment is part of a previous reconciliation or has been marked as checked in the reconcile accounts window.
\n
\nHere's what I suggest: Go to Banking > Reconcile Accounts and ensure the super payment hasn't been reconciled or marked as checked. Once you've done this, you can return to the bank transaction window and attempt to match the bank transaction with the super transaction.
\n
\nI hope this helps! If you need further assistance, don't hesitate to let us know.
\n
\nIf my response has answered your inquiry, please click \"Accept as Solution\" to assist other users find this information.
\n
\nThanks,
Genreve
","author":{"__ref":"User:user:284705"},"isEscalated":null,"postTime":"2024-02-26T17:02:09.939+11:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:859154_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":229},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Attachment:{\"id\":\"attachment:message859192AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Bus-Banking/5634/1/MYO%20SUPER%20WRONG%20ACCOUNT.PNG\"}":{"__typename":"Attachment","id":"attachment:message859192AttachmentNumber1","filename":"MYO SUPER WRONG ACCOUNT.PNG","filesize":26978,"contentType":"image/png","url":"https://community.myob.com/t5/s/myob/attachments/myob/Bus-Banking/5634/1/MYO%20SUPER%20WRONG%20ACCOUNT.PNG"},"Revision:revision:859192_1":{"__typename":"Revision","id":"revision:859192_1","lastEditTime":"2024-02-26T18:48:39.515+11:00"},"QueryVariables:ReplyList:message:859192:1":{"__typename":"QueryVariables","id":"ReplyList:message:859192:1","value":{"id":"message:859192","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744329190254":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744329190254","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1744329190254":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1744329190254","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1744329190254":{"__typename":"CachedAsset","id":"text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1744329190254","value":{"errorTitle":"Failed!","previewFile":"Preview File","downloadFile":"Download File {name}","removeFile":"Remove File {name}","errorBadExtension":"This file does not have a valid extension. \"{extensions}\" are the valid extensions.","errorFileEmpty":"This file is empty or does not exist.","errorTooLarge":"The maximum file size is: {maxFileSize}.","errorTooMany":"Too many attachments. The maximum number of attachments per message is: {maxAttachmentCount, number, integer}.","errorDuplicate":"This file is already attached."},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1744329190254":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1744329190254","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1744329190254":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1744329190254","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"Revision:revision:859154_1":{"__typename":"Revision","id":"revision:859154_1","lastEditTime":"2024-02-26T17:02:09.939+11:00"},"ModerationData:moderation_data:859254":{"__typename":"ModerationData","id":"moderation_data:859254","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:859254":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:284705"},"id":"message:859254","revisionNum":1,"uid":859254,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"parent":{"__ref":"ForumReplyMessage:message:859192"},"conversation":{"__ref":"Conversation:conversation:858171"},"subject":"Re: MYOB Super Payment not reconciling","moderationData":{"__ref":"ModerationData:moderation_data:859254"},"body":"Hi Ballarat3350,
\n
\nThank you for your prompt response, and for providing the screenshot. It's greatly appreciated.
\n
\nBased on the information you've provided, it seems that everything in your file is functioning as expected, except for the reconciliation. In this case, you might want to consider creating a 'transfer money' transaction. This would allow you to shift these three transactions from the old bank account to the correct one. If you need guidance on how to do this, we have an article titled 'Transferring Money Between Accounts' that you might find helpful.
\n
\nPlease feel free to reach out if you need any further assistance or have any more questions. We're here to help.
\n
\nIf my response has answered your inquiry, please click \"Accept as Solution\" to assist other users find this information.
\n
\nThanks,
Genreve
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-27T10:27:21.654+11:00","lastPublishTime":"2024-02-27T10:27:21.654+11:00","metrics":{"__typename":"MessageMetrics","views":193},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:858171/message:859254","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1405","rawBody":"Hi ,
\n
\nThank you for your prompt response, and for providing the screenshot. It's greatly appreciated.
\n
\nBased on the information you've provided, it seems that everything in your file is functioning as expected, except for the reconciliation. In this case, you might want to consider creating a 'transfer money' transaction. This would allow you to shift these three transactions from the old bank account to the correct one. If you need guidance on how to do this, we have an article titled 'Transferring Money Between Accounts' that you might find helpful.
\n
\nPlease feel free to reach out if you need any further assistance or have any more questions. We're here to help.
\n
\nIf my response has answered your inquiry, please click \"Accept as Solution\" to assist other users find this information.
\n
\nThanks,
Genreve
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:859254_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:859254_1":{"__typename":"Revision","id":"revision:859254_1","lastEditTime":"2024-02-27T10:27:21.654+11:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"bus-banking","messageSubject":"myob-super-payment-not-reconciling","messageId":"858171","replyId":"859192"},"buildId":"9FJG2s74-Surmr3HCEDcZ","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"myob","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/community/FooterWidget/FooterWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/community/FooterWidgetHelpLink/FooterWidgetHelpLink.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/attachments/AttachmentView/AttachmentView.tsx","./components/attachments/AttachmentView/AttachmentViewChip/AttachmentViewChip.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx"],"appGip":true,"scriptLoader":[]}