Forum Discussion

sarahtaylor93's avatar
sarahtaylor93
Experienced User
7 months ago

Online Payment - Bank Rec Out

Hello, I am trying to reconcile for last quarter (July - Sept) and am out of balance by $50.   I have found the transaction which is related to an online payment but unsure how to fix it.    The ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
7 months ago

Hi sarahtaylor93​,

Thanks for sharing this and for the screenshots. This is quite unusual, as MYOB automates the online payment process so you don't need to do anything. This would require further assistance on the backend, make sure to reach out to our team directly for assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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