Online payments

Hi mfdays,

Thanks for sharing your concern and including a screenshot. 

If this payment has already been ticked in Reconcile accounts, or was included in a previous reconciliation, it won’t show as a possible match in Bank transactions anymore. That’s likely what’s happening here. I’d recommend checking the Reconcile accounts window first to make sure it hasn’t already been marked off or included in a previous reconciliation.

Turning on automatic matching should help prevent this in the future. This help page explains how it works and what can stop it from auto-matching: Automatically matching online payments

Regards,
Genreve

I am having this same trouble where the online payment is recorded against the invoice, and invoice is now marked as paid, not closed. Now I have the amount in by bank feed waiting to be allocated and no invoice to allocate it to. I have tried to delete the payment from the invoice but I get an error message

 An unrecognised error occurred - ReceivePaymentEvent_Delete_TargetPaymentHasBeenReferenced

This is the first online payment to come through, there are more to come. I realised I had automatic matching turned off and I've now turned it on which I hope will stop this from happening, but I still need to fix this bank feed amount that is unallocated. Please advise

Hi Kelly12,

Great question, this is really common with online invoice payments.
 

When a customer pays online, it closes the invoice and records the payment to your online payments/undeposited funds clearing account. The bank feed line you’re seeing is the actual deposit from your bank, so there’s nothing left in the customer’s card to match it to, that part is already done.

You’ll need to find that transaction, then unmatch/undo it so it goes back to Needs allocation.

Please see this help articles for more information:

Automatically matching online payments  

Matching bank transactions to categories

Regards,
Earl

Sorry I can't work out how to post a new thread.

We have received online payments so the invoice has automatically closed, but the payment is still sitting in our bank feed. How do I update the bank feed to show that the invoice has been paid as there is nothing in the clients account to allocate to as it shows closed. Thank you.

Hi 4Gardens, 

Thank you for your response. 

I'm glad you managed to work on this. I understand how the delays on bank feeds affect matching transactions. Hopefully, some optimization in the future will make it more manageable. 

In the meantime, feel free to create a new thread in the forum if you require any other assistance. 

Thanks,
Genreve

Thanks for your reponse

the bank feeds are usually a day later but recently were 5 days late

Makes it difficult to match it all up