I have reconciled my bank to 30/6/22 but when I do the Bank reconciliation report it shows some outstanding deposits and withdrawals. I tried undoing the last few reconcilliations and redoing but it is the same.
I noticed when I redid the reconciliation the outstanding transactions do not appear in the list however my balance is correct once all ticked.
Hi Jodie05
Welcome to the Community Forum. We have been made aware of a situation where if a user selects Undo Reconciliation on AccountRight it can cause a transaction not to display on the reconcile window and thus give an incorrect closing balance.
The workaround is to enter a date in the future (e.g. 31/12/2023), then select reconcile. After it's reconciled, undo that reconciliation. Doing this refreshes the system to show the correct last reconciliation date and transactions.
If that does not resolve your issue - can you reply with the last 4 digits of your Serial Number so I can investigate further?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
