MYOB online payments
A customer has paid one of invoices. The invoice is for $174.79, MYOB has receipted this invoice for this amount but we have had the deposit in the bank feeds as $171.57 as MYOB has taken a credit ca...
Forum Discussion
Hi Sai,
Can you please tell me where I will find the MYOB bank deposit?
I have checked the categories and they look right. I still can't match this payment.
Hi Redzilla294,
It can be confusing when a payment is not available to match straight away. Online payments can sometimes take a little while to show up for matching.
In MYOB Business, the bank deposit is created after the payment has settled into your bank account. This can take at least one day after the customer makes the payment, so it may not be available to match immediately. The deposit may also be for the net amount if processing or merchant fees have been deducted. Once the payment has settled, go to Banking > Bank transactions and compare the deposit date and amount with the payment.
MYOB Business does not have a separate Prepare Bank Deposit window. The automatically created deposit can appear in Bank transactions, but it cannot be opened or viewed. You can find more information here: Automatically matching online payments
If it still cannot be matched after checking these settings, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
Hi Earl,
This is from October 2nd, I don't think this is the problem. The amount that has gone through MYOB is the same amount in the bank account.
Hi Redzilla294,
Thanks for clarifying that this is from October 2 and the amount in MYOB matches your bank account. Please reach out to our Support team so they can review your account and investigate further.
Regards,
Sai
