Hi DebraHoar,
When you’re using online invoice payments, MYOB will automatically create the transactions that need to be matched to your bank feed. If you’re seeing extra entries you’ve created yourself, like a deposit or merchant fee, you can delete those. Then you can just use the system-generated transactions to match to your bank feed so the reconciliation lines up cleanly.
We also have a help article on automatically matching online payments. It explains how the matching works and lists common reasons why an online payment might not auto match, which is useful to check if things don’t look quite right. If you’re still having issues after checking those points, it’s best to reach out to our support team so they can take a closer look. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
