Reconciliation error

Hi Kellbur75,

You’ve already given the usual fixes a fair crack. Since the Banking reconciliation report shows a successful reconciliation on 15/02/2026, while Reconcile accounts says Never and still returns the error, this now needs a specialist review. Please contact our support team via Contact Us page and include:

• The account number and name, 1-1110 Cheque Account.
• The current last reconciled date shown.
• The date you’d like to reconcile to, which needs to be within the last three months.
• Confirmation that all transactions up to that date have been coded.
• A General Ledger report confirming the ledger balance matches the expected bank statement balance on that date.
• A screenshot of the error and the Request ID, if one appears.

If the balances don’t match yet, check for any missing or incorrectly coded transactions first. Once everything lines up, ask the support team for a data file repair. That should save you from running another lap around the same troubleshooting track. Moving forward, regularly reconciling the account will help keep the number of unreconciled transactions manageable, making it easier for the Reconcile accounts page to load smoothly.

Cheers,

Doreen