AFter update to Business I have gone to reconcile January and have found it won't balance. All my accounts were reconciled before update. Have unreconciled transactions in there now from 5/8/2019.
I have undone back until the 30th June 2022 and still out the same figure.
How do I find where the error is. Don't want to undo all my reconciliations.
Hi Loco18
Thanks for your post. We are aware of a situation where the reconciliation balance can show incorrectly and we need to refresh it.
To do this you would enter the bank balance the same as the closing balance (so this way it will allow you to press reconcile). When doing this, make sure the date is in the future (e.g. 1/12/2023), then select reconcile. After it's reconciled, undo that reconciliation.
Doing this should refresh the system to show the correct last reconciliation date and amounts. If after trying that it still doesn't look right - could you reply with a screenshot and the last 4 digits of your serial number?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
