Hi MYOB Community,
I want card transactions removed from my invoices in preparation for the upcoming october 1 deadline untill i sort out some other methods.
I have had myob for approx 2 months and it still shows online payments as verifcation in progress.
Im currently waiting to hear back from myob support but have not heard anything from them yet.
Any ideas?
Hey APS001
You can raise a case via your My Account dashboard for further assistance! Step by step instructions can be found on this page, hope this helps.
it doesnt show the slider to turn payments on or off as its still requiring verification. Im unable to get a case number as it takes over 30 minitues to speak to someone through the chat which is crazy. Xero never had these issues
Hi APS001,
Having online payments stuck at “verification in progress” for two months definitely isn’t ideal. If you’re looking to turn off online payments before the surcharge changes take effect on 1 October 2026, you can follow the steps in this guide: Turning online payments on or off.
As your online payments setup is still showing in progress, our support team will need to look into this. Please send through your support case number so I can check that it’s been raised with the right team and follow it up for you. They can review the verification status and explain the available options for removing card payments from your invoices. Alternatively, you can directly contact our Financial Services team directly using the contact options on our website.
Cheers,
Princess
