Something went wrong error
I get an error message every time I click on Reconcile accounts. Tried different browsers but still get the same message - Something went wrong, try refreshing your browser
Forum Discussion
Hi Yolande1,
Thanks for providing the error, super helpful! This error can occur when there is a large number of unreconciled bank transactions sitting in the background.
To load more transactions to reconcile, you must add the month, day, and year to the URL for the relevant period you're trying to reconcile. In the browser address bar, at the end of the URL, add: ?bankBalanceDate=MM%2FDD%2FYYYY
For example, for 31 March 2026:
...?bankBalanceDate=03%2F31%2F2026
If the error persists after doing the solution provided above, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
