Something went wrong error

Work around is to enter Banking Hub area and then click Categorise Transactions in order to reconcile accounts etc. 

Please escalate. It's an issue. Bank Transactions and Reconcile Accounts can no longer be accessed. I fear it's happening to people who opted into the beta of AI matching of transactions. Please escalate this to your developers, they need to fix the backend of this ASAP. 

Hi everyone,

Thanks for sending another screenshot and describing the issue further. I’ve had a look, and there’s no widespread issue showing for that error at the moment.

The best next step is to get our support team to take a closer look at your file and what’s going on behind the scenes. You can either lodge a support request via My Account or jump onto MOCA, our virtual assistant, and get connected to the live chat team.

Regards,
Genreve 

Screenshot of error attached. Has nothing to do with transactions. You simply cannot even enter the area to start reconciling. 

Issue persists. For us as well. 

Hi Yolande1,

Thanks for providing the error, super helpful! This error can occur when there is a large number of unreconciled bank transactions sitting in the background. 

To load more transactions to reconcile, you must add the month, day, and year to the URL for the relevant period you're trying to reconcile. In the browser address bar, at the end of the URL, add: ?bankBalanceDate=MM%2FDD%2FYYYY

For example, for 31 March 2026:
...?bankBalanceDate=03%2F31%2F2026

If the error persists after doing the solution provided above, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl