Forum Discussion

Brad84's avatar
Brad84
Member
22 days ago

SOOOOOOO SLOW

Since the latest "UPDATE" the banking side is sooo slow (a million times slower than sales etc)

You cannot search- I used to be able to search name, inv no, amount etc but is won't.  

A 30 sec job of allocating a payment in bank feeds to an invoice is taking 5 min!

I have tried on different computers/ PCs etc.  I thought it maybe my laptop but it's not!

Is anyone else having this prob?

MYOB was slow and painful before the so called update!

2 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    19 days ago

    Hi Brad84,

     

    A task that should only take a few minutes is not the experience we want for you, especially in banking where speed really matters. 

     

    I appreciate you already testing this on your side. If you haven’t yet, could you also try clearing your browser cache, as that may help. At the moment, we haven’t seen any broader reports of slowness, so it may also be worth checking your internet speed to see if either could be contributing. If the issue is still happening after that, the next step would be to contact our team directly so they can take a closer look at your specific file.

     

    Cheers,

    Princess

  • VenesserO's avatar
    VenesserO
    Experienced User
    17 days ago

    Yep, same here.  And I have also tried different computers, different browers, clearing cache etc.  I have found to be able to somewhat reliably find transactions I have to enter ALL expenses as Bills first, then make sure MYOB matches to the Bill.  I've not been able to use 'Bank Rules' for some time now if my boss wants to later search for say all payments made to 'Bunnings'.  There has been a HUGE learning curve when transitioning from AccountRight Desktop to Business (whatever the subscritption is called this week) brower.  Simple tasks are becoming increasingly complex and time consuming.  Also a bit sick of the wasted screen space, but that's another gripe.