Hi TB77,
Currently, there is no need to cancel the bank feed if you're upgrading from Business Lite to Business Pro. However, you must log in as the Administrator/Owner of the file to complete the upgrade. You can upgrade to MYOB Business Pro via My Account.
If you're still having this issue and already have a case number, I recommend reaching out to our virtual assistant, MOCA. It's designed to dive deeper into issues like this. Give it a go!
Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't provide the help you need, our live chat team is available to pick up where MOCA left off.
Regards,
Earl
I am having the same issue today if I try to upgrade from my account it has the same error message -
Unable to change plan
The Pro plan doesn't allow for any bank feeds, but your business currently has 1 active bank feed.
Before changing to this plan, you need to cancel all of your active bank feeds.
The same thing happens if I try to upgrade from manage bank accounts.
Hi rowanrowan,
Thank you for letting us know. To rectify your issue, please reach out to our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount.
Regards,
Sai
