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Kathleen209's avatar
Kathleen209
User
2 years ago
Solved

Something went wrong message when selecting certain items

Can somerone help me please.

 

Since the new update of MYOB essentials a few of my items are no longer accessable.

They wont show up on invoices and I can't select them to modify them. 

 

Same issue no matter what browser I use.

 

  • ChrisMYOB's avatar
    ChrisMYOB
    2 years ago

    Hi Kathleen209 

     

    Thank you for confirming that information.


    The message you are encountering is something that we are aware of and is caused by duplicate information in the background of the file.

    Generally speaking, the first thing we do need to ensure that you are accessing the MYOB Business with an updated browser as you have indicated you are.

    In terms of the next step, we have arranged for a “script” tool to be run over that MYOB Business that should remedy that situation for you. This has all been run and should allow access to that item(s) as intended.

    Do let us know how you get on now.

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  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello Kathleen209 

     

    Thank you for your question. 

    Looking at the email linked to your MYOB Forum login, it would appear you are using a MAC device. 

     

    If this is so, you will need to make sure you are on OS 10.12.x. or above, if you are unsure about how to upgrade your operating system, you will need to speak to your IT professional.

     

    Please note, if you are using any AccountEdge software or any other 32-bit applications, you should not upgrade past OS 10.15.x “Catalina” (or above) as this prevents these from working as expected.

     

    If you are not on MAC, can you please provide some details as to which areas this error is popping up, and what you are trying to do.

    • Kathleen209's avatar
      Kathleen209
      User
      2 years ago

      Im on most recent update and still not woking.

      Its not every otem just 6.

      Doesnt work on safari or google chrome

      • ChrisMYOB's avatar
        ChrisMYOB
        Former Staff
        2 years ago

        Hi Kathleen209 

         

        Thank you for confirming that information.


        The message you are encountering is something that we are aware of and is caused by duplicate information in the background of the file.

        Generally speaking, the first thing we do need to ensure that you are accessing the MYOB Business with an updated browser as you have indicated you are.

        In terms of the next step, we have arranged for a “script” tool to be run over that MYOB Business that should remedy that situation for you. This has all been run and should allow access to that item(s) as intended.

        Do let us know how you get on now.

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