Hi ashsan,
Thanks for raising this here. I’m sorry about the experience you’ve had trying to get support for this. I can understand how frustrating it would be to request a callback, think your place in the queue was secured, and then have to start over again. I can see a support case has already been created for your cancellation request, and it’s now with the right team. We are working through a backlog at the moment, so there may be a bit of a wait, but someone will pick this up and assist as soon as a team member is available. Thanks for your patience while the team works through the queue.
Regards,
Sai