Forum Discussion

G4GS's avatar
G4GS
Member
21 hours ago

Cancellation - Account ******81

Hi,

 

I'd like this account cancelled. ******81

 

Some extra feedback:

 

- Your call back system doesn't work. I've spoken to an AI agent, waited approximately 10 minutes on the phone and was offered a call back. The automated call back gave me a message: 'Sorry, please call us back during business hours' (Its 2.29pm AEST Monday).

- You don't appear to have a support billing/subscription email address to send this through to.

- I've been informed that I can create a case through my account. It appears there is no option to do so. Please assist.

Cheers,

 

Tim

2 Replies

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    21 hours ago

    Hey G4GS​ 

    Thanks for letting me know. I can see why that would be frustrating, we're currently trialling a new automated phone assistant and it can sometimes get details wrong. I've passed on your details to the cancellation team and will make sure a callback is arranged as soon as possible.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home