Cancellation - Account ******81

Hey G4GS​ 

A callback has definitely been scheduled for you, I'm unable to confirm a definitive time frame at this point.

Hey G4GS​ 

Thanks for letting me know. I can see why that would be frustrating, we're currently trialling a new automated phone assistant and it can sometimes get details wrong. I've passed on your details to the cancellation team and will make sure a callback is arranged as soon as possible.

TY

Hey Amanda just following up as I haven't received a call/email from MYOB. Cheers.

Hey G4GS​ 

The cancellation team attempted to give you a call yesterday but weren't able to reach you. They'll try to give you another callback today!

Thanks Amanda. I have no record of any missed calls yesterday. I have received a missed call and voice message from a landline number earlier this morning. I've tried to call back and left and voice message just now.

I am unable to speak over the phone from 3.00pm - 8.00pm today. If a call is needed tomorrow morning just let me know and I'll lock in a time. 

Hey G4GS​ 

I'm unable to book in a certain time for you but can assure you we will only make calls within business hours. 

Hey Amanda,

I've received an email from Parmeet and I've requested a call. I'm having trouble getting in touch over the phone outside of my business hours. The cancellation date provided by Parmeet in the email is for 2027. Its a recurring subscription that I don't need as this business is closing down.

I know its difficult to schedule calls but I've been trying to get this resolved since Monday. This board is the only avenue I currently have to contact MYOB and receive a reply. Landline numbers are making calls that I can't answer as I'm working. When I try to call back later I am sent on a loop and I have no one to speak to.