Account Cancellation
Hi team, I'd like to cancel my Myob subscription. Frustratingly, there's no way to cancel from the UI and the one support channel I can reach out to appears to be experiencing high volumes at all...
Forum Discussion
Thanks for getting back. The cancellation is complete now, but:
I commenced my MYOB annual subscription on 31 July 2025 but my first invoice states the subscription period is 31 July 2025 to 30 June 2026, and the subscription renewed on 1 July 2026. Why? and How? Shouldn't this be 30th July if my plan was annual?
My initial "annual" subscription lasted approximately 11 months rather than 12. Could you explain why the initial annual term was shortened? I've read your terms of use and offer terms, all of them imply that an annual term is 12 months. I wouldn't have even gotten the offer if I hadn't gone with the annual plan so how come it got renewed after 11 months, before I completed the "annual" term?
Honestly, this is incredibly deceptive! I've now been charged because I didn't give you the ridiculous 10-day notice period (since I was away and was under the impression that the renewal would happen late-July). Funnily enough, the invoice for the renewal has this billing period: 01 Jul 2026 - 30 Jun 2027. What a mess.
Hi ashsan,
I can understand why that feels confusing and frustrating, especially if you were expecting the renewal to happen later in July. To get this checked properly, please reply directly to the email for your current support case. That will let the team handling your case review the subscription setup, invoice dates and renewal timing on your account in more detail. They’ll be able to look into why the first annual term shows those dates and explain what happened with the renewal.
Regards,
Sai
