Hi all,
all has been well using MYOB until I updated my accountant to Advisor . She now has no access. I have deleted her and re-invited using My.MYOB and she still doesn’t have any access. Tried through the settings toggle and it says “user already with this email .”
when I changed her to advisor , I noticed her email change from (example) : Jenny@12345.com to 12345.com . This also happens when I add her again and assign her as advisor . we are both at a loss .
Recommend to create a support ticket via browser version under business name, my account. This ticket will go to the appropriate team to resolve the problem.
Hi Rhian4400,
It looks like there's been a hiccup with your accountant's access after changing her role to Advisor and re-inviting her hasn't fixed it.
The best way to get this sorted is to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can check this setup, sort out any email issues, and make sure everything is working as it should.
Regards,
Sai
