Forum Discussion

NEVA1's avatar
NEVA1
Member
5 days ago

Accounts & Billing

Hi, I am a representative for a non-profit sports club. Our subscription has suddenly stopped, I'm an online admin but our file currently has two 'Owners' listed on the users page, which is apparently blocking my email from syncing to My Account. Phone support tells me to upload a Change of Details form via My Account, but I physically cannot access it. I have the Serial Number, the completed form, and the official Club Meeting Minutes ready to go. Can you please open a secure Private Message channel with me so I can give you my serial number and submit these documents to the billing team so I can fix the billing issue.

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    5 days ago

    Hi NEVA1,

    I can see you’ve already done a lot to get this sorted.

    Right now, the best way to handle this is through our back-end support team, as we don’t offer real-time support here on the Community Forum.
     

    If you’re having trouble reaching our support team by phone, you can also contact them through Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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