Forum Discussion

MYOBuser2021's avatar
MYOBuser2021
Contributing User
2 years ago

Adding new user

I'm trying to add a new user.  I get the message "You don't have permission to invite a user to use MYOB. Please ensure you are an admin/owner of the subscription. Contact your administrator if you t...
GregApps's avatar
GregApps
Member
2 months ago

Hello, I am having similar issues. Are you able to assist, please?

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi GregApps,

     

    Happy to help! If you’re seeing the same error as above, it usually means the email you’re signed in with isn’t listed as an Owner or Online Admin on the subscription, so the system blocks sending invites. Only the subscription Owner (and Online Admins, where applicable) can invite users. If you’re already an admin and it’s still happening, it’s likely an account-specific issue. Our team’s got your back, give us a call or connect to our live chat with our virtual assistant, MOCA, and we’ll get this sorted together.

     

    Cheers,

    Princess

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