Forum Discussion

Joe7's avatar
Joe7
Member
8 hours ago

Billing

Paid $89 for an annual Lite subscription on January 19th 2026.

 

Then decided to upgrade to an annual Pro subscription on April 20th 2026 which cost $126.00.

 

Elected to cancel the Lite subscription as I did not need both for the same entity.

 

MYOB have then charged me $584.55 for a Pro subscription on May 8th 2026 for the period April 22 2026 – December 31 2026.

 

Received the following email from MYOB, “We reached out to you on Wednesday 6 May 2026 to let you know you may have received an incorrect bill due to a system error.

After investigation we can confirm you were charged correctly in your last bill and there’s nothing you need to do.

We sincerely apologise for any confusion this has caused.

 

Online the MYOB plans are currently $94.50 annually for a Lite subscription and $315 annually for a Pro subscription.

Is this standard for MYOB to just try and get away with charging what they can when they can and hoping you don’t notice. Any suggestions as to the best way to resolve this fiasco?

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 hours ago

    Hi Joe7,

     

    That’s a fair one to want checked, especially when the timing and amounts don’t line up the way you expected. The right place to get this checked is with our team, so they can look at your account in detail and check exactly why that amount was charged after the upgrade and the change to your other subscription. They’ll be able to review it and see what’s happened there. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

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