Cancel my account

Question

Hi,
I would like to cancel my account with you.&nbsp; I live in Japan and I closed down my business in Australia over a year and a half ago.&nbsp; I have tried calling the support desk many times and have requested callbacks but have never receved a call back.
International mobile phone calls are not cheap and having to wait on the phone for over an hour on an international mobile costs a lot of money.&nbsp; Please could you shut down my account or let me know how I can do so.
Thank you.
&nbsp;

genreve_s · Answer

Hi cancellation_rq,&nbsp;
&nbsp;
Sounds like the subscription’s been ticking along for a while without anyone actually using it.
If calling isn’t an option, you can either log a support ticket from the My Account window or jump onto our live chat team through MOCA, our virtual assistant.
&nbsp;
If you already have access to My Account &gt; Manage subscription, you can also cancel the subscription yourself from there.
&nbsp;
Regards,Genreve

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