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MGB3's avatar
MGB3
2 years ago
Solved

Cannot sign in on MacBook pro to

I have authorised access on my iphone to my son's Business Pro account as a User .  I have tried to log in to that account on my MacBook Pro but cannot get access.  How can I sign in on my MacBook?
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi RhondaMB

     

    Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.

     

    I would recommend taking a look at this Help Article Close the financial year to provide you with more information and instructions to assist you with this.

     

     

    If you do require further assistance feel free to reply to this post.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi MGB3, 

 

Thanks for posting and welcome to the Community Forum.

 

I'm sorry to hear about your difficulties opening your file. Generally, the MYOB Business can only run on Mac OS 10.12 to 10.15 Catalina. If this was any other version of Mac, this would not work. I recommend checking this information first to see if this is what's hindering you from opening your file. If you are using the correct version but the issue persists, let us know and we'll provide further help.

 

Let us know if you require any further assistance.

 

Thanks,
Genreve

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","body@stringLength":"214","rawBody":"

I have authorised access on my iphone to my son's Business Pro account as a User .  I have tried to log in to that account on my MacBook Pro but cannot get access.  How can I sign in on my MacBook?

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I have authorised access on my iphone to my son's Business Pro account as a User .  I have tried to log in to that account on my MacBook Pro but cannot get access.  How can I sign in on my MacBook?

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Hi MGB3, 

\n

 

\n

Thanks for posting and welcome to the Community Forum.

\n

 

\n

I'm sorry to hear about your difficulties opening your file. Generally, the MYOB Business can only run on Mac OS 10.12 to 10.15 Catalina. If this was any other version of Mac, this would not work. I recommend checking this information first to see if this is what's hindering you from opening your file. If you are using the correct version but the issue persists, let us know and we'll provide further help.

\n

 

\n

Let us know if you require any further assistance.

\n

 

\n

Thanks,
Genreve

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2024-01-25T10:13:57.438+11:00","lastPublishTime":"2024-01-25T10:13:57.438+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":598},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Maint/message:854897/message:855095","readOnly":false,"editFrozen":false,"body@stringLength":"932","rawBody":"

Hi , 

\n

 

\n

Thanks for posting and welcome to the Community Forum.

\n

 

\n

I'm sorry to hear about your difficulties opening your file. Generally, the MYOB Business can only run on Mac OS 10.12 to 10.15 Catalina. If this was any other version of Mac, this would not work. I recommend checking this information first to see if this is what's hindering you from opening your file. If you are using the correct version but the issue persists, let us know and we'll provide further help.

\n

 

\n

Let us know if you require any further assistance.

\n

 

\n

Thanks,
Genreve

","kudosSumWeight":0,"repliesCount":0,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:855095_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1744735661997":{"__typename":"CachedAsset","id":"theme:customTheme1-1744735661997","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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