Dashboard access suddenly denied
Hi there, Is anyone else experiencing this issue today? This is what I am getting this afternoon when I click on the Dashboard tab. I can access all other tabs including bills, bank trans...
Forum Discussion
I have tried logging out and back in and restarting my computer.
Hey Susie600 ,
Good call giving the usual quick fixes a go yesterday. With the other tabs humming and the Dashboard fine earlier on, the most common cause is access on the file. Make sure to ask someone with admin or owner access to confirm your role. If it already covers the Dashboard and the "You don't have permission to access this page" message pops up again, make sure to reach out to our team. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They can take a closer look from our side to see what’s happening and get you back on the Dashboard.
Cheers,
Doreen
Thanks Doreen,
My administrator has made no changes to my access and I can still access everything else I could before, just not the dashboard. I have ended up in an online chat, will let you know how it goes :)
Hi Doreen_P,
After much toing and froing (hours) with MYOB support, it looks like MYOB ran an update last Friday that means unless you are an administor or accountant/bookkeeper in your MYOB permissions you no longer can see the dashboard, simple as that.
My role does not require me to use or access the Payroll function in MYOB, so I frustratingly no longer get a dashboard to easily see what needs action with bills, invoicing and allocations. Is there a way I can ask MYOB to give me dashboard access again?
Hey Susie600,
After much toing and froing with support, the best next step is to create a support case via My Account with your account details. The team can review your role permissions and check what's going on behind the scenes.
Cheers,
Doreen
