Dashboard access suddenly denied
Hi there, Is anyone else experiencing this issue today? This is what I am getting this afternoon when I click on the Dashboard tab. I can access all other tabs including bills, bank trans...
Forum Discussion
Hi Doreen_P,
After much toing and froing (hours) with MYOB support, it looks like MYOB ran an update last Friday that means unless you are an administor or accountant/bookkeeper in your MYOB permissions you no longer can see the dashboard, simple as that.
My role does not require me to use or access the Payroll function in MYOB, so I frustratingly no longer get a dashboard to easily see what needs action with bills, invoicing and allocations. Is there a way I can ask MYOB to give me dashboard access again?
Hey Susie600,
After much toing and froing with support, the best next step is to create a support case via My Account with your account details. The team can review your role permissions and check what's going on behind the scenes.
Cheers,
Doreen
Thanks Doreen_P
I had a support case open over the phone and the support team took control of both my MYOB and my administrator's MYOB to go through the role permissions and check everything. That's when they finally came to the conclusion that to view the dashboard you need to have Payroll permission now since the MYOB update that happened on 31/10/25, ie you need to be an administrator or accountant/bookkeeper. The case was then closed, as there was no further investigation to be done.
