Forum Discussion

sceg's avatar
sceg
10 months ago

how to cancel subscription

I am wasting an entire afternoon trying to find a way to cancel my myob subscription. The my account tab does not have a manage my product option and there are no viable contact options. 
  • Earl_HD's avatar
    Earl_HD
    10 months ago

    Hi sceg,

    Thanks for your post, and welcome to the Community Forum!

    I apologize for the delayed response. If you are unable to find the option to cancel your subscription in My Account, it indicates that you are not using the owner's login. To proceed with the cancellation, you must be the business owner or the individual who initially set up your MYOB subscription. Additionally, remember to disable any invoice reminders and unpaid invoice summaries. For more detailed information, you can refer to this helpful article: Cancelling your MYOB subscription 
     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
10 months ago

Hi sceg,

Thanks for your post, and welcome to the Community Forum!

I apologize for the delayed response. If you are unable to find the option to cancel your subscription in My Account, it indicates that you are not using the owner's login. To proceed with the cancellation, you must be the business owner or the individual who initially set up your MYOB subscription. Additionally, remember to disable any invoice reminders and unpaid invoice summaries. For more detailed information, you can refer to this helpful article: Cancelling your MYOB subscription 
 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Regards,
Earl

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