Forum Discussion

OldeFella's avatar
OldeFella
Member
8 months ago

How to Open *.myo File?

I have a company file created under AccountRight 19.1, so it's in .myo format. I've just installed AccountRight 19.6 and am wanting to open the .myo file but it seems that the programme will only ac...
OldeFella's avatar
OldeFella
Member
8 months ago

Hi Earl

I've moved forward a little, but now have a new problem. I dug out my old laptop on which was MYOB and an early version of the .myo file. It used to open without an Administrator password so I gave it a password, saved the file, then moved the USB stick with the old file, now password-protected, to the desktop and ran MYOB again. This time, now that it had an Admin password, I proceeded with uploading it until I reached the screen requiring the serial number and for whatever reason the .myo file doesn't have the correct serial number. It says that I need to change the serial number. How do I do this. I have a record of the correct serial number.

Regards

David

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    8 months ago

    Hi OldeFella,

    Appreciate for sharing that info! I'd suggest getting in touch with our backend team to sort it out for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.