Forum Discussion

OldeFella's avatar
OldeFella
Member
11 months ago

How to Open *.myo File?

I have a company file created under AccountRight 19.1, so it's in .myo format. I've just installed AccountRight 19.6 and am wanting to open the .myo file but it seems that the programme will only ac...
OldeFella's avatar
OldeFella
Member
10 months ago

Hi Earl

I've moved forward a little, but now have a new problem. I dug out my old laptop on which was MYOB and an early version of the .myo file. It used to open without an Administrator password so I gave it a password, saved the file, then moved the USB stick with the old file, now password-protected, to the desktop and ran MYOB again. This time, now that it had an Admin password, I proceeded with uploading it until I reached the screen requiring the serial number and for whatever reason the .myo file doesn't have the correct serial number. It says that I need to change the serial number. How do I do this. I have a record of the correct serial number.

Regards

David

Earl_HD's avatar
Earl_HD
MYOB Moderator
10 months ago

Hi OldeFella,

Appreciate for sharing that info! I'd suggest getting in touch with our backend team to sort it out for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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